Terms and Conditions

Welcome to Mine!

These Terms & Conditions govern your use of www.minetoybox.com (the “Site”) and any purchases you make from us. By using the Site, you agree to these Terms. If you do not agree, you must not use the Site.

1. About us

  • The Site is operated by MineToyBox Ltd (“we”, “us”, “our”).

  • Company registration number: 16932932.

  • Registered office: [insert full registered address, city, postcode, country].

  • Contact email: support@minetoybox.com.

  • Contact number: +44 7818 918952.

2. Eligibility and age restriction

  • You must be at least 18 years old to use this Site and to purchase any products.

  • By placing an order, you confirm that you are 18 or over and legally allowed to buy adult products in your location.

  • We may cancel an order if we reasonably believe you do not meet these requirements.

3. Use of the website

You agree that you will:

  • Use the Site only for lawful purposes and in a way that does not infringe the rights of others.

  • Not attempt to disrupt, damage or gain unauthorised access to the Site or any related systems.

  • Not copy, scrape or misuse any content or images for commercial purposes without permission.

We may suspend or terminate access if we believe these Terms have been breached.

4. Products and descriptions

  • We sell curated intimacy and wellbeing products and gift boxes for adults. Product descriptions, images and prices are provided in good faith, but minor variations in colour, packaging or appearance may occur.

  • All products are intended for personal, adult use only and must be used responsibly and in line with any instructions, labelling and safety guidance provided.​

5. Ordering and contract formation

  • When you place an order on the Site, you are making an offer to buy the products in your basket.

  • A contract is only formed when we send an order confirmation and/or dispatch confirmation email to you.

  • If we cannot accept your order (for example due to stock issues, payment problems, pricing errors or suspected misuse), we will inform you and refund any payment taken.

6. Prices, payment and taxes

  • All prices on the Site are shown in GBP (£) and include VAT where applicable.

  • We may change prices at any time, but such changes will not affect orders that we have already accepted.

  • Payment is taken at the time of order using the payment methods displayed at checkout. Your payment provider may apply its own charges.

7. Shipping, delivery and risk

  • Available delivery options, estimated timescales and charges are displayed at checkout and in our Shipping & Returns Policy.

  • Delivery times are estimates only and are not guaranteed; delays can happen due to courier or other factors beyond our control.

  • Risk of loss or damage passes to you when the products are delivered to the address you provide, but we retain ownership until full payment is received.

8. Returns, refunds and cancellations

  • Your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, are not affected by these Terms.

  • In general, you may have a 14‑day cooling‑off period to cancel most online purchases, plus a further 14 days to return items, subject to legal exceptions.

  • Because we sell intimate and hygiene‑sensitive products, some items cannot be returned once opened or unsealed, except where faulty or misdescribed, in line with legal hygiene exemptions.

Full details of how we handle cancellations, returns and refunds are set out in our Returns & Refunds Policy, which forms part of these Terms.

9. Customer accounts and information

You agree to:

  • Provide accurate, current and complete information when placing an order or creating an account.

  • Keep your account login details secure and not share them with others.

  • Inform us promptly of any changes to your contact details.

We may suspend or close accounts where we reasonably suspect misuse, fraud or breach of these Terms.

10. Intellectual property

  • All content on the Site, including text, branding, logos, graphics, images, layout and design, is owned by or licensed to MineToyBox Ltd and is protected by copyright and other intellectual property laws.

  • You may access the Site and print or download content for your own personal, non‑commercial use only.

  • You must not copy, reproduce, distribute, adapt or use any content for other purposes without our prior written consent.

11. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence.

  • Fraud or fraudulent misrepresentation.

  • Any other liability that cannot be limited or excluded under applicable law.

Subject to that:

  • We are not responsible for loss or damage that is not reasonably foreseeable when you use the Site or purchase products.

  • We are not liable for business losses; our products are supplied for personal, domestic and private use only.

12. Events outside our control

We will not be liable for any delay or failure to perform our obligations under these Terms if caused by events beyond our reasonable control (including, for example, strikes, courier disruption, extreme weather, or technical failures). We will take reasonable steps to minimise the impact of such events.​

13. Privacy and cookies

  • Our Privacy Policy explains how we collect, use and protect your personal data when you use the Site or purchase from us.

  • Our Cookie Policy explains how we use cookies and similar technologies and the choices you have.

By using the Site, you acknowledge and agree to these policies.

14. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in law, regulation or our business practices.

  • Any changes will be posted on this page with an updated “last updated” date.

  • Your continued use of the Site after changes are posted will be treated as acceptance of the updated Terms.

15. Governing law and jurisdiction

These Terms, and any dispute or claim (including non‑contractual disputes or claims) arising out of or in connection with them or your use of the Site, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory local consumer protections that apply in your country of residence.