Privacy Policy

  1. Who We Are

  • We are MineToyBox, an online retailer of intimacy products for adults in the UK, operating www.minetoybox.com.

  • For data protection laws, we are the “data controller” of your personal data.

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  1. What Data We Collect
    We may collect:

  • Identity data: name, title, contact details.​

  • Contact data: billing address, delivery address, email, phone number.​

  • Transaction data: details of products you have purchased from us.​

  • Technical data: IP address, browser type, device identifiers, and analytics data.​

  • Marketing data: your preferences for receiving marketing from us.

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  1. How We Collect Data

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.​

  • Automatically through cookies and similar technologies when you use our Site.

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  1. How We Use Your Data and Legal Bases
    We use your personal data to:

  • Process and deliver your orders (performance of a contract).​

  • Manage payments, fees and charges (performance of a contract).​

  • Communicate with you about your order, support inquiries, and service messages (legitimate interests and/or contract).​

  • Send marketing emails where you have opted in (consent, with opt-out any time).​

  • Improve our Site, products and customer experience (legitimate interests).

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  1. Sharing Your Data
    We may share your data with:

  • Payment providers and banks to process payments securely.​

  • Delivery and courier companies to deliver your orders.​

  • IT, hosting and analytics providers who support our Site, under appropriate data protection agreements.​
    We do not sell your personal data.

  1. International Transfers

  • Some of our service providers may be based outside the UK or EEA; where this happens, we will ensure appropriate safeguards (such as standard contractual clauses) are in place.

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  1. Data Retention

  • We keep your personal data only as long as necessary for the purposes we collected it, including to satisfy legal, accounting or reporting requirements.​

  • Order records may be retained for up to 6 years for tax and legal purposes.

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  1. Your Rights
    You have rights under UK data protection law, including:

  • Access to your personal data.

  • Correction of inaccurate or incomplete data.

  • Erasure in certain circumstances.

  • Restriction or objection to processing in some cases.

  • Data portability for information you have provided to us.​
    To exercise any of these rights, contact us at support@minetoybox.com.

  1. Marketing Communications

  • You can opt in to receive exclusive offers and intimacy tips via email from our Site.​

  • You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

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  1. Cookies

  • We use cookies and similar technologies to operate the Site, remember your preferences and analyse traffic; see our Cookie Policy for details.​

  • Where required, we will ask for your consent before setting non-essential cookies.

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  1. Security

  • We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

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  1. Complaints

  • If you have concerns about how we use your data, you can contact us first so we can try to resolve the issue.​

  • You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

  1. Changes to This Policy

  • We may update this Privacy Policy from time to time; any changes will be posted on this page with an updated “last updated” date.​